Claims

Report a claim, 24 hours a day

If your property has been damaged, we’re here to help. Report your loss to Orange as soon as reasonably possible. You don’t need to wait for your agent to report a claim.

Start with your policy number

Start here

Step 1: Check your policy number

How you report a claim depends on who services your policy. You’ll find your policy number on your declarations page or billing documents.

Serviced by Orange

Policy number begins with

H3 H6 D3

Report and track your claim online

Log in to the Member Portal at my.orangeinsure.com to report a new claim and check your claim status anytime, 24 hours a day.

Go to the Member Portal (opens in a new tab)

Prefer to talk to someone? You can also report a claim 24 hours a day:

Serviced by Cabrillo Coastal

Policy number begins with

OI

Policies currently serviced through Cabrillo Coastal General Agency:

Visit Cabrillo Coastal to report a claim

Next

Step 2: What to do after a loss

  1. Stay safe and prevent more damage

    When it’s safe to do so, take reasonable steps to prevent additional damage to your property.

  2. Report the loss promptly

    Report the damage as soon as reasonably possible. Your agent can help, but you don’t need to wait for your agent to report a claim.

  3. Photograph damage and keep receipts

    Photograph damage and hold on to receipts for any emergency repairs you make.

More help

Questions about your policy or claim?

Already have an open claim? Keep working with your assigned claim representative.

Talk to your agent

Your independent agent can help you understand your coverage and guide you through the claims process.

Member FAQs

Find answers to common questions about your policy, payments, claims, and Orange’s new policy management platform.

Claims are subject to the terms, conditions, limitations, and exclusions of your policy. Reporting a claim does not guarantee coverage.